Refund Policy

Last updated: October 23, 2026

14-day refunds

If you're not happy with Index Viz or Income Viz, you can ask for a full refund of a payment within 14 days of that payment, for any reason.

How to ask

Our orders are processed by Paddle.com, our Merchant of Record, which handles refunds. Find your order at paddle.net using the email you paid with, and request the refund there. You can also contact us through indexviz.com and we'll arrange it with Paddle.

Refunds go back to the original payment method. How long it takes to appear depends on your bank or card issuer.

Cancelling

Cancelling stops your plan from renewing. It stays active until the end of the period you paid for. Cancelling is separate from a refund: if you also want your money back, ask within the 14 days.

Your rights

This policy doesn't limit any rights you have under consumer protection law where you live.